Return Policy

We want you to feel the same way about buying online from us that you will when you're wearing your gear - confident. That's why every purchase from our store comes with the assurance that you have the full backing of your rights under the Consumer Guarantees Act - that means if there are issues we'll do our best to put it right.

It's a good idea to get schooled on what your rights are when it comes to returning things you've bought or looking for a refund - check out more information from the guys at Consumer Affairs.

Warranty

For faulty products, within 14 days from the date of purchase, the product may be returned for replacement, in the event of a manufacturing defect. All warranty exchanges require Proof of Purchase to establish that the claim is within the warranty period.

We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Items must be unworn and in original condition with swing tags attached in order to be returned. Damaged, worn, or altered garments will not be exchanged, credited or refunded. If a fault should appear after a garment has been worn please launder before return.

All sale items are final. There are no refunds, exchanges or credits on sale items.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

Our Returns Postal Address

Please return your product to:
Company Name
Line 1
Line 2
City
New Zealand

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your contact number
  • Your order number
  • Reason why you are returning the product.
  • Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

If you have any questions please contact us.